We specialize in recruiting customer success talent that has the right tech stack, customer-focused mindset, communication skills, and technical knowledge that make them the perfect fit for your company.
Trusted By
Are you a Customer Success leader? Has your internal team sent you overflowing resumes of unqualified candidates? Has your CS role been open for 3 months?
From our kickoff call, we take the time to understand the ins and outs of the Customer Success position you're hiring for — their approach to customer onboarding and implementation, how they've managed a larger book of business, upsells, renewals, and their specific industry background.
We source through various large databases of connections to find you the top talent in your industry, even those who aren't necessarily in the job market. Before you even see their resume, we'll interview & pre-qualify applicants.
Our team will manage the entire staffing process, facilitate communications, and accelerate offer acceptance – all while briefing the hiring manager on all feedback.
What We Screen For
Being able to put themselves in the shoes of your customers and understand their needs, pain points, and objectives is crucial for providing exceptional customer service. A CSM should always put the customer's needs first and be constantly seeking ways to improve their experience.
With many customers to manage, it's important for your potential CSM to be able to prioritize tasks effectively and manage their time efficiently.
A Customer Success candidate should have excellent communication skills, both written and verbal. They should be able to clearly articulate complex technical concepts to customers in a way that is easy to understand. It's also important for a CSM to be patient and persistent in their efforts to resolve issues and ensure customer satisfaction.
Your potential CS candidate should have a solid understanding of the product or service they are working with, including the technical aspects of how it works. Their industry background should equip them to possess the skills to understand your product or service.
Roles Filled
Geo-asset management software for inventory management of assets and infrastructure.
Learn more
Influencer marketing SaaS platform.
Learn more
SMS software for customer engagement through 2-way texting, SMS marketing, calling, & more.
Learn moreCase Study
After receiving our Series B funding, our top priority was to grow our footprint in North America and expand our go-to-market & sales teams. We were working with over two dozen staffing firms and Sloane Staffing quickly emerged as our top partner. Their ability to come in and find top-tier talent in a short period of time has allowed us to meet and exceed our growth targets ahead of time.
Roles filled
Resources
