The successful candidate will help provide network administration and support
along with our IT Manager to our clients. Our customer currently manages over 100 TB
of data and 2,000 end users.
Facilitates/participates in projects to resolve complex desktop and connectivity
issues spanning multiple business areas
Acts as lead for department projects administering and managing work
assignments to other team members as outlined by management
Facilitates and mentors development of other technical analysts
Works with analysts/vendors to resolve complex desk and connectivity issues
Project management of complex technology deployments
Assists in defining service level agreements based on goals, objectives,
customer needs and industry benchmarks
Monitors performance against established service levels
Assesses the overall effectiveness of tools, applications and tech
High School diploma plus College or Certified Technical Training.
Minimum of 2 years related Help Desk or IT Experience.
Demonstrated customer service skills over the phone, including the ability to
handle challenging issues in a professional manner.
Advanced Systems Administration: Windows, Hyper-V/VMware, Active Directory
Advanced Networking: vLANs, VPNs, controller-based wireless networks, QoS
optimization and network security
Experience creating detailed network documentation
Ideal candidates hold current industry certifications applicable to this role (CCNA
and/or MCSA preferred)