The successful candidate will help provide network administration and support

along with our IT Manager to our clients. Our customer currently manages over 100 TB

of data and 2,000 end users.  

Responsibilities:

 Facilitates/participates in projects to resolve complex desktop and connectivity

issues spanning multiple business areas 

 Acts as lead for department projects administering and managing work

assignments to other team members as outlined by management

 Facilitates and mentors development of other technical analysts

 Works with analysts/vendors to resolve complex desk and connectivity issues

 Project management of complex technology deployments

 Assists in defining service level agreements based on goals, objectives,

customer needs and industry benchmarks

 Monitors performance against established service levels

 Assesses the overall effectiveness of tools, applications and tech

Other Information:

 High School diploma plus College or Certified Technical Training.

 Minimum of 2 years related Help Desk or IT Experience.

 Demonstrated customer service skills over the phone, including the ability to

handle challenging issues in a professional manner.

 Advanced Systems Administration: Windows, Hyper-V/VMware, Active Directory

 Advanced Networking: vLANs, VPNs, controller-based wireless networks, QoS

optimization and network security

 Experience creating detailed network documentation

 Ideal candidates hold current industry certifications applicable to this role (CCNA

and/or MCSA preferred)