An interior design firm is looking for an Help Desk / IT Support Manager with at least 2-3 years experience to oversee all west coast operations (3 offices - San Francisco, LA and Portland).

Candidates are highly preferred to have a working knowledge of Revit and AutoCad.

The position can develop based on the candidates growth, pro-activeness and knowledge of the industry.

 

Individual must possess the following skillsets:

 

Responsibilities:

  • Image computers and setup workstations

  • Set up/configure/test and troubleshoot all end-user desktop/laptop hardware, software, and peripherals

  • Install/maintain/support software applications, such as Microsoft Office, Autodesk Suite, Adobe Creative Cloud.

  • Coordinate repair of equipment covered by third-party vendor maintenance agreements.

  • Configure/diagnose/identify/resolve hardware, software and printing issues.

  • Diagnose/resolve Internet, wireless, VPN and other connectivity issues.

  • Maintain hardware and software inventory.

  • May be required to perform other related duties as assigned.

  • Troubleshoot basic print and plotter issues

  • Ensure computer operating systems, drivers, and end-user software is up to date.

  • Ability to think outside a typical IT Help desk position

  • Ability to look “big-picture” at existing IT process to progress the company

Desired Skills and Knowledge:

  • Revit and AutoCadd

  • Active Directory

  • Deskside Support

  • MacOS

  • iPad Support

  • Good analytical/problem solving/communication skills

  • Ability and willingness to learn/support new systems/technologies

  • Excellent record keeping organization and attention to detail required

  • Knowledge of MS Office, Outlook, ActiveSync, PC's, printers and related office equipment

  • Knowledge of Windows Operating System, Windows 7, Windows 8/8.1, Windows 10

  • Experience/Familiarity with active directory

  • Experience with troubleshooting network connections and devices

  • Experience with troubleshooting common network printers and printing issues

Additional Knowledge that is highly preferable

  • ITIL or A+ Certification

  • AutoCAD/Revit

  • PDQ

  • VPN

  • Remote Support

  • VR/Oculus

 

Soft Skills:

  • Active Listener

  • Solid Verbal and Written Communication Skills

  • Problem Solver with Ability to Multi-task

Job Type: Full-time