Job Description: The Customer Support Specialist is responsible for providing customers with the highest level of customer service throughout the shipping process. A Customer Support Specialist will be responsible for professionally responding to customer inquiries by telephone, email and live chat. They will work closely with our logistics providers to ensure shipments are on schedule and communicate updates to the customer as needed.
What We’re Looking For:
A problem solver with strong decision-making skills
A multi-tasker that is capable of handling whatever is thrown their way
A great communicator, both over the phone and by email, live chat, etc.
A background in providing outstanding customer service
A positive attitude and a team player
Capable of handling tough situations
Tier I Support Specialist Benefits:
Annual Salary between $32,000.00 and $36,000.00
Health, Dental, and Vision Benefits
14 Vacation Days - Paid (per year and do not roll over)
5 Personal Days - Paid (per year and do not roll over)
Flexible Hours (Office Hours are 8:00 AM to 9:00 PM)
Opportunity for Career Growth