As we employ South Florida here at Sloane Staffing, one of the roles we often see filled too early is the customer service role. Although this role tends to be a lower salaried position, it is of the utmost importance that hiring managers and companies follow through with the same thorough hiring process as any other position. If you don’t have time to follow through on this process, it might behoove you to reach out to a staffing agency to have a recruiter help you. Your customer service team members are the first employees your clients interact with. They are the first impression of your company to the world. It doesn’t matter what industry you’re in, you need a good quality customer service team. And in times of need, your customers depend on you for service. With an emphasis on customer service, you gain a competitive advantage on your customer. There are also financial incentives for providing outstanding customer service. Store support estimates it costs at least six times more to gain a new customer than to retain one you already have. The best customer service also builds trust. People will stay loyal to you and repeat buy if they have a good experience. To get the best experience for your clients, you may have to pay a little bit more to hire the best customer service reps. But we promise you, this will be better in the end, resulting in es turn over and hires. In addition, poor customer service can lead to bad reviews online, which you never want! Word of mouth is so important. Without your customers, you wouldn’t have a business! So treat them the best possible way you can, with their first interaction with your company being the best one.